---
title: Return and Refund Policy - Policies and Terms - PeopleKeys
description: The PeopleKeys return and refund policy outlines terms and agreements for returns and refunds of PeopleKeys products
---

Language

- [Bahasa Indonesia](https://privacy.peoplekeys.com/id/return-and-refund-policy)
- [Bahasa Arab - Arab Saudi](https://privacy.peoplekeys.com/ar-sa/return-and-refund-policy)
- [Bahasa Belanda - Belanda](https://privacy.peoplekeys.com/nl-nl/return-and-refund-policy)
- [Bahasa Bulgaria - Bulgaria](https://privacy.peoplekeys.com/bg-bg/return-and-refund-policy)
- [Bahasa Ceko - Republik Ceko](https://privacy.peoplekeys.com/cs-cz/return-and-refund-policy)
- [Bahasa Denmark - Denmark](https://privacy.peoplekeys.com/da-dk/return-and-refund-policy)
- [Bahasa Finlandia - Finlandia](https://privacy.peoplekeys.com/fi-fi/return-and-refund-policy)
- [Bahasa Hindi - India](https://privacy.peoplekeys.com/hi-in/return-and-refund-policy)
- [Bahasa Hungaria - Hungaria](https://privacy.peoplekeys.com/hu-hu/return-and-refund-policy)
- [Bahasa Ibrani](https://privacy.peoplekeys.com/he/return-and-refund-policy)
- [Bahasa Inggris - Amerika Serikat](https://privacy.peoplekeys.com/return-and-refund-policy)
- [Bahasa Inggris - Britania Raya](https://privacy.peoplekeys.com/en-gb/return-and-refund-policy)
- [Bahasa Islandia - Islandia](https://privacy.peoplekeys.com/is-is/return-and-refund-policy)
- [Bahasa Italia - Italia](https://privacy.peoplekeys.com/it-it/return-and-refund-policy)
- [Bahasa Jepang - Jepang](https://privacy.peoplekeys.com/ja-jp/return-and-refund-policy)
- [Bahasa Jerman - Jerman](https://privacy.peoplekeys.com/de-de/return-and-refund-policy)
- [Bahasa Korea - Korea Selatan](https://privacy.peoplekeys.com/ko-kr/return-and-refund-policy)
- [Bahasa Kroasia - Kroasia](https://privacy.peoplekeys.com/hr-hr/return-and-refund-policy)
- [Bahasa Melayu - Malaysia](https://privacy.peoplekeys.com/ms-my/return-and-refund-policy)
- [Bahasa Polski - Polandia](https://privacy.peoplekeys.com/pl-pl/return-and-refund-policy)
- [Bahasa Portugal - Brasil](https://privacy.peoplekeys.com/pt-br/return-and-refund-policy)
- [Bahasa Portugis - Portugal](https://privacy.peoplekeys.com/pt-pt/return-and-refund-policy)
- [Bahasa Prancis - Prancis](https://privacy.peoplekeys.com/fr-fr/return-and-refund-policy)
- [Bahasa Rumania - Rumania](https://privacy.peoplekeys.com/ro-ro/return-and-refund-policy)
- [Bahasa Rusia - Rusia](https://privacy.peoplekeys.com/ru-ru/return-and-refund-policy)
- [Bahasa Slovakia - Slovakia](https://privacy.peoplekeys.com/sk-sk/return-and-refund-policy)
- [Bahasa Spanyol - Meksiko](https://privacy.peoplekeys.com/es-mx/return-and-refund-policy)
- [Bahasa Spanyol - Spanyol](https://privacy.peoplekeys.com/es-es/return-and-refund-policy)
- [Bahasa Swedia - Swedia](https://privacy.peoplekeys.com/sv-se/return-and-refund-policy)
- [Bahasa Thailand - Thailand](https://privacy.peoplekeys.com/th-th/return-and-refund-policy)
- [Bahasa Tionghoa (Han tradisional)](https://privacy.peoplekeys.com/zh-hant/return-and-refund-policy)
- [Bahasa Tionghoa (Han yang disederhanakan)](https://privacy.peoplekeys.com/zh-hans/return-and-refund-policy)
- [Bahasa Turki - Turki](https://privacy.peoplekeys.com/tr-tr/return-and-refund-policy)
- [Bahasa Ukraina - Ukraina](https://privacy.peoplekeys.com/uk-ua/return-and-refund-policy)
- [Bahasa Vietnam - Vietnam](https://privacy.peoplekeys.com/vi-vn/return-and-refund-policy)
- [Bahasa Yunani - Yunani](https://privacy.peoplekeys.com/el-gr/return-and-refund-policy)

![](https://privacy.peoplekeys.com/hubfs/Logos/PeopleKeys_Policies-and-Terms.png)

- [IKHTISAR](https://privacy.peoplekeys.com/id/overview)
- [KEBIJAKAN PRIVASI](https://privacy.peoplekeys.com/id/privacy-policy)
- [KETENTUAN PENGGUNAAN](https://privacy.peoplekeys.com/id/terms-use)
- [KEBIJAKAN PENGEMBALIAN & PENGEMBALIAN DANA](https://privacy.peoplekeys.com/id/return-and-refund-policy)
- [KEBIJAKAN NON-DISKRIMINASI](https://privacy.peoplekeys.com/non-discrimination-policy)
- [KEPATUHAN EEOC](https://privacy.peoplekeys.com/eeoc-compliance)

Bahasa Indonesia

- [Bahasa Finlandia - Finlandia](https://privacy.peoplekeys.com/fi-fi/return-and-refund-policy)
- [Bahasa Arab - Arab Saudi](https://privacy.peoplekeys.com/ar-sa/return-and-refund-policy)
- [Bahasa Ceko - Republik Ceko](https://privacy.peoplekeys.com/cs-cz/return-and-refund-policy)
- [Bahasa Denmark - Denmark](https://privacy.peoplekeys.com/da-dk/return-and-refund-policy)
- [Bahasa Jerman - Jerman](https://privacy.peoplekeys.com/de-de/return-and-refund-policy)
- [Bahasa Yunani - Yunani](https://privacy.peoplekeys.com/el-gr/return-and-refund-policy)
- [Bahasa Inggris - Britania Raya](https://privacy.peoplekeys.com/en-gb/return-and-refund-policy)
- [Bahasa Spanyol - Meksiko](https://privacy.peoplekeys.com/es-mx/return-and-refund-policy)
- [Bahasa Ibrani](https://privacy.peoplekeys.com/he/return-and-refund-policy)
- [Bahasa Hindi - India](https://privacy.peoplekeys.com/hi-in/return-and-refund-policy)
- [Bahasa Kroasia - Kroasia](https://privacy.peoplekeys.com/hr-hr/return-and-refund-policy)
- [Bahasa Hungaria - Hungaria](https://privacy.peoplekeys.com/hu-hu/return-and-refund-policy)
- [Bahasa Italia - Italia](https://privacy.peoplekeys.com/it-it/return-and-refund-policy)
- [Bahasa Jepang - Jepang](https://privacy.peoplekeys.com/ja-jp/return-and-refund-policy)
- [Bahasa Melayu - Malaysia](https://privacy.peoplekeys.com/ms-my/return-and-refund-policy)
- [Bahasa Korea - Korea Selatan](https://privacy.peoplekeys.com/ko-kr/return-and-refund-policy)
- [Bahasa Bulgaria - Bulgaria](https://privacy.peoplekeys.com/bg-bg/return-and-refund-policy)
- [Bahasa Portugal - Brasil](https://privacy.peoplekeys.com/pt-br/return-and-refund-policy)
- [Bahasa Portugis - Portugal](https://privacy.peoplekeys.com/pt-pt/return-and-refund-policy)
- [Bahasa Swedia - Swedia](https://privacy.peoplekeys.com/sv-se/return-and-refund-policy)
- [Bahasa Thailand - Thailand](https://privacy.peoplekeys.com/th-th/return-and-refund-policy)
- [Bahasa Turki - Turki](https://privacy.peoplekeys.com/tr-tr/return-and-refund-policy)
- [Bahasa Ukraina - Ukraina](https://privacy.peoplekeys.com/uk-ua/return-and-refund-policy)
- [Bahasa Vietnam - Vietnam](https://privacy.peoplekeys.com/vi-vn/return-and-refund-policy)
- [Bahasa Tionghoa (Han tradisional)](https://privacy.peoplekeys.com/zh-hant/return-and-refund-policy)
- [Bahasa Prancis - Prancis](https://privacy.peoplekeys.com/fr-fr/return-and-refund-policy)
- [Bahasa Tionghoa (Han yang disederhanakan)](https://privacy.peoplekeys.com/zh-hans/return-and-refund-policy)
- [Bahasa Rumania - Rumania](https://privacy.peoplekeys.com/ro-ro/return-and-refund-policy)
- [Bahasa Islandia - Islandia](https://privacy.peoplekeys.com/is-is/return-and-refund-policy)
- [Bahasa Slovakia - Slovakia](https://privacy.peoplekeys.com/sk-sk/return-and-refund-policy)
- [Bahasa Belanda - Belanda](https://privacy.peoplekeys.com/nl-nl/return-and-refund-policy)
- [Bahasa Spanyol - Spanyol](https://privacy.peoplekeys.com/es-es/return-and-refund-policy)
- [Bahasa Rusia - Rusia](https://privacy.peoplekeys.com/ru-ru/return-and-refund-policy)
- [Bahasa Polski - Polandia](https://privacy.peoplekeys.com/pl-pl/return-and-refund-policy)
- [Bahasa Inggris - Amerika Serikat](https://privacy.peoplekeys.com/return-and-refund-policy)
- [Bahasa Indonesia](https://privacy.peoplekeys.com/id/return-and-refund-policy)

- [IKHTISAR](https://privacy.peoplekeys.com/id/overview)
- [KEBIJAKAN PRIVASI](https://privacy.peoplekeys.com/id/privacy-policy)
- [KETENTUAN PENGGUNAAN](https://privacy.peoplekeys.com/id/terms-use)
- [KEBIJAKAN PENGEMBALIAN & PENGEMBALIAN DANA](https://privacy.peoplekeys.com/id/return-and-refund-policy)
- [KEBIJAKAN NON-DISKRIMINASI](https://privacy.peoplekeys.com/non-discrimination-policy)
- [KEPATUHAN EEOC](https://privacy.peoplekeys.com/eeoc-compliance)

![PeopleKeys](https://privacy.peoplekeys.com/hs-fs/hubfs/Logo_black.png?width=170&name=Logo_black.png)

# Kebijakan Pengembalian Barang dan Dana

## Kebijakan Pengembalian Barang dan Dana PeopleKeys

### Untuk Produk Fisik/Cetak

Kami menjamin produk kami memiliki kualitas terbaik; namun, jika Anda mendapati produk Anda cacat pabrik, kami akan membantu dengan senang hati. Instruksi untuk pengembalian barang adalah sebagai berikut:

- Anda harus meminta Nomor Otorisasi Pengembalian (RA) dengan [menghubungi kami di sini](https://info.peoplekeys.com/return-and-refund-policy-contact-us?hsLang=id) supaya barang yang dikembalikan dapat diterima untuk kredit. Pengembalian barang tanpa nomor RA tidak akan diterima.
- Pengembalian barang harus dilakukan dalam waktu 30 hari sejak tanggal pembelian.
- Seluruh bahan harus berada dalam kondisi tidak terpakai dan dapat dijual kembali; jika tidak, kredit tidak dapat diterbitkan.
- Tidak akan diberikan pengembalian uang tunai. Semua pengembalian dana akan diberikan dalam bentuk kredit produk.
- Biaya restocking sebesar 20% akan dikenakan untuk semua barang yang dikembalikan dan dipotong dari kredit produk.
- Bahan khusus tidak dapat dikembalikan.

Semua biaya pengiriman kembali dan ongkos kirim produk akan ditanggung oleh pelanggan. Biaya pengiriman tidak akan dihitung dalam kredit yang dikeluarkan.

### Untuk Produk Elektronik

Kami akan mengembalikan dana pembelian produk elektronik dalam bentuk kredit ke akun PeopleKeys Anda. Tidak akan dilakukan pengembalian dalam bentuk uang tunai atau melalui kartu kredit untuk produk elektronik yang dibeli secara online dari salah satu etalase kami.

Jika Anda memiliki pertanyaan, silakan [hubungi kami di sini](https://info.peoplekeys.com/return-and-refund-policy-contact-us?hsLang=id).

### Untuk Kursus Elektronik dan Langsung

Jika terjadi pembatalan kursus, kami akan mengembalikan uang kursus Anda dalam bentuk kredit akun. Anda dapat menggunakan kredit tersebut untuk pembelian kursus atau produk PeopleKeys lain.

[![PeopleKeys](https://peoplekeys.com/wp-content/uploads/2021/09/footer-logo.png)](https://peoplekeys.com)

PeopleKeys has been a global leader in behavioral analysis for over 40 years, empowering individuals, unlocking human potential, and building stronger, more effective teams.

<https://www.linkedin.com/company/peoplekeys-inc-?trk=mini-profile> <https://www.instagram.com/peoplekeysinc/> <https://www.facebook.com/PeopleKeys.Inc>

**COMPANY**

[About Us](https://peoplekeys.com/about-peoplekeys/)

[Become a Partner](https://peoplekeys.com/partner-distributor/)

[Terms of Use](https://privacy.peoplekeys.com/terms-use?hsLang=id)<https://peoplekeys.com/solutions/disc-technology/>

[Privacy Policy](https://privacy.peoplekeys.com/privacy-policy?hsLang=id)

**QUICK LINKS**

[Certifications & Training](https://peoplekeys.com/solutions/training-and-certification-courses/)

[Business Solutions](https://peoplekeys.com/solutions/business-solutions/)

[StudentKeys](https://peoplekeys.com/studentkeys-program/)<https://peoplekeys.com/solutions/disc-technology/>

[Knowledge Base](https://peoplekeyshelp.zendesk.com/)

**CUSTOMERS**

[End-User Portal Login *(Assessment Taking)*](https://assessments.peoplekeys.com/login?_gl=1*1unckii*_ga*MjA0MTc2NjMwNy4xNjMzMjk5Nzkz*_ga_10WF8FDT7K*MTYzNDMyMDczOC4yOS4xLjE2MzQzMjA3MzkuNTk.)

[Business Portal Login *(APP2 Portal)*](https://app2.peoplekeys.com/SignIn.aspx?_gl=1*1unckii*_ga*MjA0MTc2NjMwNy4xNjMzMjk5Nzkz*_ga_10WF8FDT7K*MTYzNDMyMDczOC4yOS4xLjE2MzQzMjA3MzkuNTk.)

[Digital Chalk](https://peoplekeys.digitalchalk.com/auth/login)

Copyright © 2026 PeopleKeys. All Rights Reserved.